Privacy Policy

    Last updated: February 2026

    1. Introduction

    HGV.APP Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

    2. Information We Collect

    Personal Information

    We may collect the following types of personal information:

    • Name and contact details (email, phone, address)
    • Company information and registration details
    • Payment information (processed by Stripe)
    • Identity documents for verification

    Usage Information

    We automatically collect:

    • Device and browser information
    • IP address and location data
    • Platform usage patterns and preferences

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process transactions and send related information
    • Verify carrier credentials and insurance
    • Communicate with you about updates and support
    • Monitor and analyse usage trends
    • Detect and prevent fraud

    4. Information Sharing

    We may share your information with:

    • Other users: Limited information shared between Senders and Carriers for job completion
    • Service providers: Payment processors, verification services, analytics providers
    • Legal requirements: When required by law or to protect our rights

    5. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

    6. Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Object to processing
    • Data portability

    7. Security

    We implement appropriate security measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

    8. Cookies

    We use cookies and similar technologies. See our Cookie Policy for more information.

    9. Children's Privacy

    Our Service is not intended for children under 18. We do not knowingly collect personal information from children.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

    11. Contact Us

    For privacy-related enquiries, contact our Data Protection Officer at privacy@hgv.app.

    12. Supervisory Authority

    You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.